Disconnected from abyssal dungeon and got weekly lock

Last night I was in a abyssal dungeon and got disconnected and when I logged in I was locked out for the week and had no rewards. I raised a request with live chat support and they told me they are working on this issue. still no news and I found this forum and see that other people encounter this bug too.

Character name: Zaicev
server: Slen

Please assist

Yea, same here.
sucks i cant progress this week

Same problem here, getting dcd in abyssal dungeons randomy a lot. not a single dungeon without a dc…

There is another thread about this. And looks like they don’t care