Disconnected from Content, Will there be compensation?

[Omniterasu]

So I was disconnected from Boss Rush, Is there any chance I will get compensation for my character? Kind of frustrating trying to get stuff done with all these constant disconnects and permanently losing out on limited access to content or progress due to disconnects that are out of the players control

Character: Omníterasu
Server: Regulus
Approximate time (around 2:40pm ET)
Issue: Disconnected from Boss Rush on Wave 14, received 0 rewards and lost the ticket. I’d like to at least be compensated a Boss Rush ticket so I can go back in and do all the quests I have tied to the ticket (weeklies & guild quest) as well as get the much needed GHL and Gem rewards.

[Simjimmy99]

Going to piggyback this post rather then open more threads. I just D/C from boss rush also.

Character: Glladiolus
Server: Una

[Fanduh]

Hey there @Simjimmy99 @Omniterasu Welcome to the Lost Ark forum!

Unfortunately, we don’t have a way to re-grant your Boss Rush tickets manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives. We cannot guarantee that a ticket will be sent in 100% of cases of disconnects.

You can read more about this in the Update to Timed and Ticketed Content Lockouts official post:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Hope this information helps.

[jimmy.ould]

@Fanduh

Hope this information helps.

So in ur mind, all of u working for amazon, u think today is like previous days ? U dont see the chaos on the game today ??? for real ?

[Simjimmy99]

are you kidding me? it sounds like you guys dont want to take blame when clearly your awful servers are on fire, but hey i guess we will take this to reddit and steam to help lower your rating some more THEN maybe we will get somewhere like we did with pheons.

[breezycheeks]

We have concluded 5.8% of players exploited to gain a Boss Rush ticket. Out of “fairness”, your Boss Rush ticket has been deducted from your account.