Disconnected from t3 boss rush

I got disconnected for no reason. Error code pop up and immediately it auto close the game at Wave 10 or so. But the game startup was bullshit slow so by the time I made it back I was spawned in town with zero reward and ticket consumed. Wtf, these had happened to me 3 times in a span of a month.

region: North America East
server: Una
character: Aylnality

Sorry to hear this happened to you, rudinesurya

I’ve moved this over to the support section so our support team can look into this for you.

Hi @rudinesurya

Hope your are doing well!

I am sorry to hear about your lost entry on getting disconnected on T2 Boss Rush but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.

We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 24 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here .

Also could you try this troubleshooting steps for connection issues.

Hope this helps and see you in Arkesia! :wolf: