Disconnected From Vykas. Cannot log back into character

[zeldamasta]

Our vykas server shutdown and now my character and the rest of the raid group cannot log into them. Trying to switch to that character either gives a black screen or gets stuck on the character select screen. Error Code: g0x9-spelpwp1f2pt.

Server: Avesta
Character: Nootnshoot

[ThunderWolf]

@zeldamasta

Nootnshoot

Hello @zeldamasta

Welcome to the Lost Ark Forums community. We are glad to have you here.

Could you please log out of the game while I try to relocate the stuck character to a safer place for you?

Please let me know once it’s done.

[zeldamasta]

@ThunderWolf

Could you please log out of the game while I try to relocate the stuck character to a safer place for you?

I am now logged out of the game.

[ThunderWolf]

Thanks for the response @zeldamasta

I have successfully relocated the character back to Prideholme for you. Please verify the integrity of the game files on Steam Client before relaunching the game and check if you are able to access it now.

Steam Support :: Verify Integrity of Game Files

Have a great day ahead.

[zeldamasta]

OK was able to log in, but we are locked out of vykas now. Will a reentry ticket be given to us??

[ThunderWolf]

Thanks for the update @zeldamasta

I’m sorry but we don’t have a way to re-grant daily or weekly entries to content manually.

We have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that you will be receiving a ticket. I apologize for the inconvenience.

Please have a look at the below mentioned posts for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Regarding Missing Raid Re-Entry Tickets

Greetings heroes of Arkesia, Over the last week, we received a number of reports from players getting locked out of raids following our unscheduled downtimes on September 28th and October 1st. To help resolve this issue, we are in the process of granting re-entry tickets to players who have had their dungeon entries affected by these maintenances. This process is ongoing and may take up to several hours to complete, so please be patient as we work through this delivery. You will need to use t…

Please remember:

Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope this helps. Cheers!