Disconnected in raid

Got disconnected during brel gate 2 and lost entry for it, is there anything you can do to help?

Name: Svaika
Region: EUC
Server: Ezrebet

Thank you in advance.

Hello @thosepulls,

I’m sorry to hear about this situation with your game, I know how frustrating this can be specially in raid. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

A few key points I wish to highlight and the first one is very important in this case:

  1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

  2. Receiving your replacement weekly entry may not be immediate — delivery could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!