Dear Support team,
As I was doing Valtan G2 I got disconnected in the ghost phase and when I reconnected they had already cleared it. The result was getting no rewards. Is there a way to get the rewards/another ticket to join?
Thanks,
Zwischenzug
Hello @zwischenzug!
I’m sorry to know you had a disconnection issue while in a Valtan run.
Regarding this, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If the disconnection was indeed a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
More details about this can be found here: Update to Timed and Ticketed Content Lockouts
I appreciate your understanding. If there’s anything else I can help you with, let me know. Have a nice rest of your day!
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I wanted to share a good word regarding Amazon. I have been very disappointed with how Amazon handled a lot of things during the past few months, but regarding this issue, I have been very impressed. I got a response within 10 minutes of posting the issue, and a restoration ticket less than 24 hours from the incident.
Thank you for the support.
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Hey @zwischenzug, thanks for sharing your experience with us.
We’ve been working hard to keep improving our services for y’all, and I’m glad you were able to experience it yourself!
Anything else, I’ll be around. Stay safe! 