Disconnecting after changing zones

Game Support English Support
1

For the past week at random times whenever I would say triport from one area to the next my client would freeze and then disconnect me. I know it freezes because the loading bar at the bottom just stops at like 10-20% ish of the way.

Is there something that I can do to fix this?

2

Welcome to the Lost Ark forum community, eladioprz.

I’m sorry to hear you’re having this problem :confused: .

I’ve moved this to the support section as our technical support team is better equipped to handle situations like this.

3

Hello @eladioprz and welcome to the forum! :tada:

I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?

I’ll be waiting for your answer, have a great day! :dagger: :man_mage:

4

Nope I have not done anything at all. I usually just wait until it closes then reopen it and play again.

5

Hi @eladioprz,

I’m sorry to read that you haven’t take any step to solve your concern, in order to review the issue please follow this steps to try to solve your problem:

If this doesn’t work I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

6

Hey going back to this topic. It was “fixed” for a while after I verified the files in the steam launcher. However today I have no lie disconnected a good seven times already. Either me going into the stronghold, going out to sea, triporting in feiton. It has happened so much today for no reason.

1 Like
7

Hello @eladioprz,

Looks like this has been an recurring issue today, please reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!