Hello, when i do the raids Valtan/ Vykas i get disconnected at the end of each gate , but especially with the clown raid, i am allways getting disconnected before bingo phase, or at the end of the raid, i also have the same issue when the leader decides to restart the raid, sometimes i get d/c, i have tried everything from reinstalling the game, to restarting router/ allowing game through firewall, repairing easy anti cheat, verifying game files.
I cannot find a soloution, and when i reconnect im allways dead (bad game design) in other mmos your alive until the boss kills you. But anyway i loose out of rewards, as chest does not appear on my screen. Has anyone encountered the same issue as me?
These disconnects only happen during those windows, either at the end of raid when MVP screen appears, or when the leader restarts the raid, it happens like 70% of the time.
I’m sorry to know you’re having issues when entering to timed and/or ticketed content.
I noticed you mentioned some troubleshooting steps, but just in case you haven’t tried this yet, make sure you set forward Ports 18887 – 18903 on your network to Open. If blocked, you will see periodic disconnections or failures to enter the world. In case you’re curious about how to do it this website has info about it: https://portforward.com/
If the problem persists contact us so your case can be further reviewed.
I hope this helps you get this solved, let me know if I can help with anything else. Have a nice week!
If the problem persists even after performing all the troubleshooting included in our dedicated website, I strongly recommend yo to contact us using the link from my comment above.