Disconnection right before South Vern Secret Dungeon boss

Just like title says, i got disconnected right before the boss. I couldnt manage to get a screenshot of the error but it was ilke those game/world crash ones. I managed to login back fast and spawned inside the dungeon but at starting point. Bcuz of dungeon being cleared, game said something like “Dungeon is cleared, exiting party dungeon soon”. I couldnt reach to boss room in time obviously and lost all of my loot there, lost my map as well. Requesting help about this issue, thanks.

Hi traveler @hidden41. Welcome to the lost Ark forums.

Hope your doing great!

I’m very sorry to hear about your in-game disconnection, just before a boss.

We highly appreciate patience on this issue, we know how frustrating it is for players to be disconnected, miss loot and progress when the game server unexpectedly crashes or loses stability. We have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.

The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives. We hope this system helps improve players’ experiences with the game.

Hope your issue will be fix soon and have a nice week.