Do you think this AGS policy is normal?

About 10 hours ago, a lot of people got their weekly abyss dungeon cancelled by Amazon Games Studio by giving a 100 second notice in game before the server shut down, and they are not planning on doing anything about it. Do you guys think that this is a normal behavior to just screw over thousands of players and not give out reset ticket (which they have been doing for the past days when this occured) and now the answer the support gives is :

"Hello,

We apologize for the inconvenience but we are working hard to improve the overall stability of our severs so that they do not experience this issue in the future.

However, we are unable to compensate for this occurrence.

We look forward to see you soon.

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,"

On this move alone, all 7 other players of my guild are blocked at the first 8 man raid of “Gate of Paradise”, unable to do the next one because you need to finish the first one, but you can’t finish the first one if Amazon removed you the ability to do it.
This is probably a loss of thousands of matierals but that is not that big of a deal (Its really a huge one but well). Its mostly unfair not to be granted a free reset like others had days ago.
Is this how AGS treats their players who spent hundreds of hours in the game ?
What’s your opinion on that guys ?

I do agree that it is highly unfair but personally, with how chaotic things are lately, I can imagine that it is a busy time for them as well. It doesn’t hurt to keep trying, because you’re probably going to help a lot of others with that same problem, anyway.

Yeah but Idk why the CM there still says “Oh well idk I will tell you if we can do something ect” when the support just says no. Just be consistent, if its no then say no and that’s it but its stupid to make people wait for something… We can’t even play the game and now we need to look at the forum 24/7 to see if there is a downtime that could happen in the next five minutes because if it does, you loose your dungeons and so on… Like what the actual f is that kind of management.