Hello everybody,
Does anybody have solution for the multi-buy bug in the cash shop.
I’ve tried to buy a skin for my character, got an error message that said connection issues please try again later which i did.
Now i have the same skin 2 time and of rouce i paid two time the 2400 Crystals.
Somebody can help me for this?
I had already a ticket with Amazon, they forward the bug but no solution about the 2400 Crystals lost with this…
I have the same problem, I bought 4 times the same skin due to the store issues, Amazon told me to talk with steam support here:
Hello Orken,
And was it solved for you?
I have a hard time to find where to open a ticket with steam 
Not yet, if I can help you with something just tell me, it’s hard to find steam ticket system
I’ve used “steam bug” there create a ticket about this issues.
Let’s keep us posted about our ticket results 
sure, good luck!
So got an answer, in shot steam say to me no F you.
So this game steal you money when they have bug nice…
Lost 2400 Crystals(~20€) due to lag/bug on their side with the shop…
email amazon or tag roxx , they will give you your money back or address the issue
I’ve already contacted amazon, they can’t/do not want to do anything…
What do you mean by @Roxx? (not sure to get that point)
@Orken Got any news on your side ?
Oh i understand now @Roxx you are an admin, can you assist me for this matter?
Since neither support via amazon or steam can help me out
Unfortunately I am just a community manager, I have no ability to directly address anything in-game or regarding financial transactions. I can attempt to escalate this issue since you are not able to get through with support, and will let you know if I have an update.
Okay would be appreciated
Again this more like in-game money refund (the cristal for the cash shop) rather than cash
Like remove one of the two skin boxes (since i do not need the one from the bug ) and get back the 2400 crystal
Thank you, looking forward for any progress about this
I got Amazongames support to escalate the case for me, hopefully I can get results… In my case I got 4 skin boxes… I’m waiting for more help, in steam they don’t take care of it I’ve been told.
Okay keep me posted
I hope Roxx will find a lead or your case being resolved then mine too