Hello. These are posts about duplicate items due to a bug in the in-game shop that made us lose money and you’re not giving any solution. These are some of them, there’s a lot more people with the same issue.
It’s not just a few, so please give us a proper response and a solution. Not just send us to Amazon Games Support where they can’t really help us and keep sending us to other people (here, steam support etc).
We’re asking to refund us ingame purchase so we get our crystals (blue or royal) back.
The store was very laggy, i purchased some pheons for blue crystals (6 for 60 crystals), but it said store response slow try again later, so i tried again later multiple times but always the same response. The game eventually went through with all the purchases and now im stuck with extra items purchased due to the store being very laggy.
During server lag I couldn’t buy in store, but I tried while it was laggy.
1 hours after I receive multiple time [x30 phéons] and it consumed my blue crystal
Just wanted to buy 1 stack of 30, not 5
If Team Support can refund and take back the stacks still present in my account inventory.
I don’t really know where to ask.
Server Name: Kadan
Character Name: Blancoh
Bug: Store Issues
Last night there was some issues with opening the store/buying items. I wanted to buy some pheons and attempted to, however I was met with an error. Which would leave you to believe that the purchase didnt go through, nor did my crystals go down.
I have logged in this morning with 10 items in my storage and 69 crystals remaining.
I have essentially been done over because I did not want to purchase 240 pheons in packs of 30. I woul…
I wanted to buy the 100 Pheons for 800 Crystals in the shop. The shop was lagging and I got the message to try again later. So I did. After 10 minutes my whole shop inventory was filled up with pheons and I had lost all my crystals. I have only claimed 1 of the purchases and I was wondering if I can return the rest?
Server: Trixion (EU)
yesterday I tried to buy a Alar Skin set on my account, but the store was laggy and it didnt let me buy the skin set and it just said it “expired” and I should try it later. Today when i logged I got the skin chest twice. Is it possible to refund one ? Because I really didnt mean to buy two of those
Thank you for your answer
As we all know the servers has been overloaded which has made the ingame store for the most part unusable.
Well I have tried to buy Pheons multiple times on the store but it always gave me the message about the store being down. But now I got the notification telling me I had stuff in my product inventory and it turns out that some purchases had went through and I now have about 200
unclaimed pheons in my product inventory.
And when I wrote to support they told me they were unable to refund i…
The ingame shop has duplicated my purchase of a skin four times and it took the crystals for all four skins aswell.
I hope this can get resolved!
I bought 1 appareance change ticket from the shop the other day. Shop wasn’t working properly and my request wasn’t processed. The next day I logged in to the game and I found 2 tickets on my inventory (which I haven’t redeem yet, just the one I wanted) and I lost 1600 crystals from my account.
if I just wanted to buy one, why do I have to pay for 2 if I didn’t requested it ?
I contacted with Amazon and they sent me to Steam. Contacted to Steam and sent me back to Amazon.
Last response I had…
During the time were the shop was bugged I tried to buy one pack of 400 blue crystals. Because there was an error message at the end of trade i thought that it didnt work and try to buy again. Few hours after, the 3 buy attemps were all accepted.
It is possible to refund 2 packs ?
Im on Trixion and my character is Optiick
Because of my server latency I bought the same item from the shop twice (Cryptic Immortal Punisher Skin Set) with Royal Crystals…
Please tell me you can take it back.
Server : Trixion
Character name: Darkestdarkcute
Steam ID: 76561197995203949
Yesterday when the store was being awfully laggy i tried to purchase a ticket, i clicked buy - waited a few minutes, but since nothing came up i tried to click buy again like 3 times. Nothing happened so i left it.
And now while i was sleeping it had apparently purchased 4 more tickets than the 1 i originally intended to purchase, ive tried contacting support about it but they say they cant refund my crystals. Its over 3200 crystals and i dont know what to do.
Hi there. Beacause of lag I bought the elk 4 times. Now my royal crystals are down from 8500 to 1700. I also cannot access the store right now so that I even cannot claim the elk.
Please help. Thanks in advance
Hi. Sorry but screens will be in french, but you will understand for sure.
It’s time to talk about shop lags and all people lost cristals trying to buy something.
Yesterday trying to buy some Pheons multiple times, nothing worked, this morning got :
I tried to reach steam support because it’s the way to go apparently, but you can’t ask them, it’s directly an amazon link :
And when you try to direct chat with amazon games, people said go ask steam… So apparently no one can …
ayer, debido a un problema con la tienda, la qual no funcionava de forma correcta, adquirí una montura. Dicha montura no la pude canjear hasta hoy, que funciona de nuevo. Para mi sorpresa me he encontrado que la tienda, de forma automatica y sin ningun sentido me havia comprado otra montura igual, gastando así los cristales necesarios. He contactado con la asistencia y la unica respuesta que he tenido es que, al ser un error de compra in game y la tienda no tener opción de reembols…
J’ai effectué un achat d’apparence dans la boutique en jeu, sauf qu’avec la latence et les différents soucis, mon achat a été compté deux fois, j’ai donc été prélevé deux fois de mes cristaux. Je souhaiterais donc obtenir un remboursement svp, la tenue supplémentaire est toujours dans le stockage.
Hello, is there any way to someone to help me. I bought 1 skin pack to my gunlancer but the cash shop charged me twice and i cant even redeem them cause the market does not open. I would really want to get my crystals back.
Hi there, I encountered an issue with the in-game store yesterday night where a skin set I tried to buy did not respond, thus I tried to buy it again to no avail - this resulted in double purchase of the same skin set after a delay (about 5 minutes later) and charged me twice the amount of blue crystals.
I have contacted Amazon Games via live support and web ticket about this and they sent me to contact Steam support, which I have done, but Steam support said they don’t deal with in-game purcha…
Today i opened another chat in Amazon Games Support, and they made a report to the developers and told me to wait for their response, they said they are notifying me via email in the following days.
If anybody gets an answer, please keep the rest updated, thanks!
February 16, 2022, 3:45pm
Hi there, that’s the best option
Thank you for your understanding, best of lucks.
Amazon support has told me multiple times now that this is a steam issue but steam has no option to contact them. what is the reason behind this very vague customer support?
February 18, 2022, 5:45pm
Any news ? It’s not a steam issue
Being scammed out of crystals thanks to faulty servers poggers champion
February 20, 2022, 1:26pm
Been over a week and still no response after the mail i recieved lol.
We must warn people that if they spend money on this game they may lose it. Maybe you never get the items or the shop working as shit makes you duplicated purchases without a refund option.
Lost Ark’s support and developers team just ignore us, and make fun of us.
If I knew this I wouldn’t spent a single cent in this game.
I dont know if anyone of you guys still care, but today i got a refund for the multiple purchases. After contacting amazon support once again they proceeded to update the previous ticket with some more info and later when i logged in again my crystals had been refunded and the excess items removed.
The whole process took a month but after several mails/tickets i got a refund.
They responded to me today. 5 weeks later.
Thats really rough, what did they say to you?
They wanted to refund me but after so much time I redeemed the duplicate products to sell them for gold, because devs were ignoring all of us for a long time. So, too late for me…
+1 this also happened to me.
I clicked purchase and it said in game error and showed some code (yellow floating text), I waited a bit and clicked purchase again and then I got double purchase. Fortunately it was something useful, but could have been very concerning.
Im sorry that it took so long, but at least now we know they will eventually refund you…