I have been getting EAC detected popping up on my screen when I load a char into the game, I have never cheated or violated Lost ark rules, when I launch the game on my laptop I can play the game just fine. I have tried all the obvious options: verifying files, repairing anti chear and reinstalling game. I ran out of idea and was wondering if anyone could help me
I’m so sorry that you are having the problem with the EAC detected.
I would like to share some troubleshooting steps for this issue.
Here is the link:
Did you Try adding Windows firewall exceptions manually? if you didn’t do so:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.
Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.
With any updates please, refer to this post for further details about this situation:
Also in this case we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue and see if is related to the Mega Thread, also give them all the information needed. And please let me know how was it!
How do I contact the support team? I tried through the website and it took me to the EAC website where i filed a ticket, but says the response time can be up to 14 days. So I guess I don’t get to play for like 2 weeks?
Here’s a screenshot of it happening on my first rapport of the day: