EAC Disconnects for the past 2 weeks

Abiss · March 8, 2023, 11:55am

Hello,

I’m still getting constant (20+ per day!) disconnects ever since the patch from 2 weeks ago, or maybe 3 weeks…

I’m on EUC, Thirain server.

Mostly it’s this error message, but not always (sometimes starts with “w0x9-spelpwp”, other times “0x9-spelpwp”):

vollfos · March 8, 2023, 12:25pm

did you reinstalled EAC since ?

it helped me , to just get 2 per day , im on Thirain aswell

Abiss · March 8, 2023, 12:39pm

I did the Repair Service thing for EAC, if that’s what you mean.

Abiss · March 8, 2023, 1:37pm

Alright I verified steam files, uninstalled EAC, reinstalled and repaired it, and ran windows update - none of this helped.

10 minutes into the game I got a disconnect again.

ShyDianaTTV · March 8, 2023, 2:13pm

Try this: Go to your network card, properties, configure, and disable the interrupt moderation!

Abiss · March 8, 2023, 2:55pm

I tried this, got a disconnect after 30 minutes…

aemaethx2501 · March 8, 2023, 5:54pm

still getting DC during brel/ vykas

Thumbelina · March 9, 2023, 12:33am

Hello Abiss,

I am moving your issue over to our Support section for further assistance!

Cactacea · March 9, 2023, 1:03pm

Hello Abiss,

Thank you so much for reporting this EAC disconnection’s errors. I also want to thank you for sharing the troubleshooting you’ve done so far.

The next troubleshooting I want to verify with you if the related with the Windows Firewall settings and Internet Protocol Version 6 (tcp/ipv6):

Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
Disable your IPv6:

Open Windows settings.
Go to your Network&Internet section.
Click Change Adapter Settings.
Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
Uncheck the box next to it and restart your computer.
After this process verify Steam Integrity Check files:

Re-launch Lost Ark.

Please let us know if the problem keeps persisting, I’ll pending of any update you want to share. ฅ^•ﻌ•^ฅ

Abiss · March 9, 2023, 5:59pm

Hey, thanks for the tips. I did all of that and I still got a disconnect (Cannot connect to the server. [EAC Offline]). We’ll see if they’ll be as often as the past weeks though - so far one DC in around 1 hour.

Abiss · March 9, 2023, 7:44pm

I got another two DC’s since then.

Abiss · March 9, 2023, 8:03pm

And another two since.

Cactacea · March 17, 2023, 11:25pm

Hello Abiss,

I want to apologize for my delay, I was off-shift. Thank you so much for keeping your post update for this issue. If the issue keeps happening, I’d to ask you to please submit a web ticket directly to the Dev’s team using the link below:

Once you open this link follow this path:

Select In-game Issues:

Select Something Else’s option:

Then at the left corner you will see an option to use Web Ticket:

Thanks again for your patience and I’ll pending if you want to share any update for this bug.