EAC Error Disconnect

[Etniuh]

I got DC from this error on valtan hard gate 2 and it shows that I didnt do it but when I enter a lobby it says that i already did it, there is any way to fix this ? i didnt get any ticket I dont know what happened on ALT +Q it says that I didnt do it but when I enter in a lobby it says that i did it

[RuthlessFalcon]

Hello @Etniuh,

Thank you for sharing your concern related to lost entry.

We apologize that you are facing such issue about game crash.

For your information, we have a system that takes care of this type of situation to provide the ticket back in very specific scenarios, we can’t guarantee that the player will be receiving a ticket.

Here you can check the original post from our Community Manager:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

See you in Arkesia!

[Etniuh]

rip valtan hard with my main then

[Solaire]

Hi @Etniuh.

I’m sorry to step in! I hope you both are doing good

All the information that @RuthlessFalcon provided is correct, adding to this can you try this first please:

Try adding Windows firewall exceptions manually:

Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.

Click Allow an app or feature through Windows Firewall and then click Change settings.

Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.

Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.

Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.

If the issue persists, here’s some more stuff we can try:

Troubleshooting Lag and Connectivity Issues - Support | Amazon Games

also

Steam Support :: Verify Integrity of Game Files

Just to clarify with the dc errors keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects .

If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

If you wish to provide any feedback you can do so here:

Game Feedback - Lost Ark Forums

I appreciate your understanding. If there’s anything else I can help you with, let me know.

Stay safe