Yo, dunno if i’m the only one but started to get the EAC offline error… Yesterday i played without any issues but since this morning the error came up, i tried playing in NA EST and the error didn’t show up so dunno what should i do?
Welcome to the Lost Ark forums, hope you’re good
I’m sorry you’re getting his error with the EAC that prevents you playing Lost Ark, let’s fix that quick, can you try this first please:
Try adding Windows firewall exceptions manually:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.
Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.
If the issue persists, here’s some more stuff we can try:
Troubleshooting Lag and Connectivity Issues - Support | Amazon Games
Steam Support :: Verify Integrity of Game Files
Hopefully this troubleshooting works for you, if the issue still persist, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Thanks for your reply, already tried all thoose things and didn’t work… I guess i’ll go make a ticket hoping they can help with this
Hi again @Flaggyx.
Thank you for providing all the information so far and also the steps that you have tried; yes please when you have a chance create the web ticket by the link I shared and please let me know how was it, If customer make an investigation have in mind they can last 2-5 days.
Good morning Solaire, just to let you know i already talked to the support and they helped with the issue and i can now play … thanks for your help, have a nice day