Hey all -
Attempting to consolidate and raise awareness on a few off the connection issues going on right now.
There are a few connection issues right now that we are investigating.
EAC Failed to Start the game Error: 10011
These appear to be related to EAC and the troubleshooting steps that are found here are working for many that are encountering these errors. It is important to go through each step and apply all, including restarting at the end. If it is not working for you, double check your steps, even if you do not think they apply to you.
Then we have the error: [XXX-SPELPWP1P2NT]
We continue to work to look at the root cause of the error, as it seems to have increased with the last week’s update. It appears from the data collected here, in other threads and from customer service contacts, that is primarily affecting players that are using specific ISPs and not affecting others.
There has been some success with players using software like WARP (have not seen NoPing as a verified solution) or using another ISP to resolve this issue. We realize this is not a long-term solution, but also that when this is the case and it is specific ISPs that are having the issue that it is something with their specific configuration that is the cause.
The team continues to look at things, and has even made some changes on the SA Servers as of a couple hours ago to see if it resolves the issue. It does not look like those changes had any positives results.
When reporting that you are receiving a [XXX-SPELPWP1P2NT] here please include:
- Region you are connecting to
- Server you are connecting to
- Phsyical location (i.e. city/state/country)
- Quick note on when it last occurred, and anything else that you think would be usefull to know.