Early Access Bug

On the 9th during the founders early access, I attempted to list a mount on the market. Instead it claimed the mount to my character. As a plat founder I have no need for any other mount besides my cerb. After waiting 8 almost 9 days for a response, I am told that “it is not possible” Meanwhile martial artists weren’t getting loot drops properly during this same time period. I feel like I was take for a ride, scammed for $20 and then left in the dark without any help. Even though the initial conversation ended in support telling me i’d be refunded.