Hello everything is fine?
On the day of the artist’s release, me and a friend of mine, we were excited about its release, and we performed some live that day, my friend was without energy on his island to create Ohera, and to be able to level up his artist, he sent his stuff for me to create ohera in its place, after i sent it back he was unable to accept the email i sent him, and when he hit “return” the email was not returned.
We have proof in both lives:
Hello! Your best option here would be to get in contact with our support using the link below.
I’ve also moved this to the support section.
Hi @Eduhh
Welcome to the Lost Ark forum, I hope you’re having a great time in the game.
I understand you send material to your friend in order to craft Ohera in his place, and when the crafted item was mailed back he, wasn’t able to claim it, and it seem to be lost. I do apologize for this inconvenience.
For any miss or dismantle item proceed to contact AGS customer support to get further assistance in its recovery, remember to refer this post to facilitate the communication, this help us to assist you faster (the Twitch videos posted above).
The customer service can take between 24-72 hour in the process to assist you, please be patience and provide all the information possible.
Thank you for your understanding. Wish you the best and a nice week. 