Energy ended on a Boss Rush

Hello guys, good afternoon!

I was doing a boss rush on my character, but the energy supply of my home ended and i disconected from the game. after entering in the game again, my ticket was consumed and i didn’t receive the reward nor completed the quests. Can the ticket be restored?

Character Name: Voyxxx
Region: SA
Server Name: Kazeros

Hey there @voy

Sorry to hear you lost your entry to your Boss Rush

Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will usually not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives. We cannot guarantee that a ticket will be sent in 100% of cases of disconnects.

You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.