Entire party lost Vykas entry after instance crash

My entire party crashed during Vykas G1 and nobody could log in back to his charachter. After around 5 min we all loged back in and saw lost Vakas entry. This crash had to be caused by server issues, otherwise 8 people wouldnt crash simulaniously. Its have been over 24h and nobody got their restoration ticket. This happend on friday, around 18:00 CEST.
Character name: Zacharian
Server: Neria
EU Central

Hello there @zachar151, welcome back to the Lost Ark forums,

I’m sorry to hear about this situation with you and your party’s Vykas run, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

A key point I wish to highlight and very important in this case:

  • The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

Let me know if you have any other questions!


Clearly, this system doesnt work wery well, otherwise we would get our tickets.
Those are recorded stream clips from our situation, exact same thing happend to all party members:

Thank you for sharing these clips @zachar151 and I appreciate the feedback you provide however if you wish to provide feedback regarding the system please do so here:

That’s going to be the proper section for your feedback to be accessible to the devs and the community as well.

Thank you for your understanding!