[ENTRY BUG] Got kicked by the game and lost entry even with stop raid

Lost my entry after got disconect for too long and when i got back i was kick out the party by the game and this happens, my group tried stop the raid to see if a get the ticket and i didn’t get just lost my weekly valtan :frowning:

Server: South America | Kazeros
Main Character: Naturalista

Hi there, Takoi

I’m so sorry to see you’ve lost your ticket :frowning: .

I’ve moved this to the support team so they can take a deeper look into this for you.

1 Like

Hello @Takoi,

Thank you for taking the time to reach out to us, I’m so sorry to hear that you were disconnected during the Raid.

I understand how frustrating can be to get disconnected in the middle of a raid and losing the rewards. Currently, we don’t have a way to re-grant daily or weekly entries to content manually, due to this we are not able to give you the rewards. Our team is aware of this and they are working hard on solving it. I apologize for the inconvenience. If there is any update about this matter I’ll be letting you know.

Have a great day and take care! :dagger: :man_mage:

1 Like