I’m one of victims of amazon way to fight bots by blocking some IP’s from ability to access to connect to Lost Ark. I made a ticket to support about 10 days ago. I work as ISP engineer so I have little some knowledge.
So I ask how we can trust our IP’s ?
How i can delist from Your
I’ve checked some sites for VPN detection:
https://ip.teoh.io/vpn-detection → no vpn detected
https://www.ipqualityscore.com/ → got high score 63, VPN/Proxy detected so i made a delisting ticket… and they go up with my score to 93 so probably this is fraud site. (mby amazon use their api ?! )
Every single of this sites shows my real ISP, so this test pass good to proove that I or my ISP don’t have VPN. I also have static ip, since more than 1 year.
You ask me to check many things out in my pc, like ipv6 protocol, cleam my windows dns etc. all connected to operating system errors. Noone asked about traceroute or any other more relevant tests.
My steam works well, i tested 6 other steam games → they work well, they all are online games.
Anyway, what is reason to disable IPv6 on my pc if You won’t check my router protocol? If router is IPv6 then You see connection by IPv6. Even if i disable ipv6 protocol to communicate with my router my router still will communicate by IPv6.
You have choosen to block some ISP/ip ranges to fight bots. It’s one of ways, but to be honest mby try to block Virtual Machines ? probably noone of normal players play on VM. I’m greedy to know if that will help better. Also You can provide AI analyze if there is actions that are repeatable by more than one charracter. All of Lost Ark players have meet a bot, they all runs in same schematic, same positions → try to make a system that analyze it, and send a popup with something “our brilliant antibot suggest that some of your behaviors act like a scripting → solve it 2+2 = ?” also provide some anti-ocr with question or something, also list all accounts that are logged in in last 14 days, deploy patch and check list again. No bots in game ? if they are gone, prepare new list everyday, every week. some bots appear ? compare list from before the patch and check it with new data. Use Your own AWS to solve it.
I’ve bought royal crystals and I’m nearly to ask to give my money back. I not violated ToS, You are discriminating me becouse of my location? Becouse of my ISP? nothing about that in ToS, but there are about that in international law, that You should obey.
So I’m asking → when i will be able to access game?