Until yesterday I was trying to log-in into the game and was getting this error message below. (Yes, I borrowed the image from another topic)
Now, I tried to login a few times today, and besides that one, I got this other message suggesting that I have been banned as well, since my first login attempt today:
I don’t know what happened, but by the looks of it, a lot of people are getting these error messages, and since I don’t know whether or not it is a global issue and it will get a global fix, I’d like some help from the support team to fix it.
Already get an replay from appeal: no info about the why - but got the info that they „checked“ it and confirm the ban which will be permanent (but it felt like an auto mail, cause they didn‘t even answer one of my questions …
Please contact our Appeals Department to be assisted , since they require more information from you please proceed to contact them to check your case with our specialized team.
Do you guys even realize that there is like 100 posts about this issue on the forums? I’ve been trying to troubleshoot this topic for a full week now with the help of CMs and support.
Other people have been struggling with the same issue, all given different answers by both the CM team and by AGS support…
Just, please, for the love of god just ‘10010’ on in the forum searchbar to confirm what I’m saying and read for 10 minutes. Is it above everybody’s paygrade to do things like that?
Also, why are not all the people with this issue linked to a megathread with all the troubleshooting that’s going on so that we can just link people to a place where they can go through all the initial steps that were tried and a plase that all of us can follow for latest status?
This is either the CMs not you not talking to eachother at all, chaos overflowing from behind the scenes on how tickets are handled internally or AGS trying to hide the fact that VPN blocking messed up a portion of the normal, non VPN using playerbase.
Got it answered really fast saying:
You already opened one - We already answered that and have nothing more to say - bye.
Wow - really ?
I linked a few posts here described how many people are affected and so on. No words to this.
100s if people have the same problem but AGS gives a shit, blocking and banning people who never did something wrong.
Like I already said, I don’t think we get back the ACC‘s - would be too much work I think …
Just thrown away money and hundreds of hours gameplay
There are a lot of people like that.
1.None of the suggestions you or the other CM’s suggest work.
2.We do not use a VPN prior or after the patch.
3.We only had 10010 error after the patch.
4.One or two days after the patch we get banned/region blocked/ISP blacklisted ?
If been in the MMO genre for 15 years now and this is a first. Please pass on the issue to whoever is responsible for this patch and hopefully revert this disaster, thank you.
@Renxet
I believe I know why we got banned (just my 2 cents no proof) btw I‘m a network IT guy professionally (it‘s my Job):
We all have that error and try the things that are told here from the CM‘s. One solution from them, is to download the tool from 1.1.1.1, activate it and try to connect to the game again ;which doesn’t help). Short time after we also get the ban message.
But now the struggle begins: the tool from 1.1.1.1 is nothing else than a VPN tool:joy:. So maybe we all get banned because of „using“ VPN
So AGS ToS says: no VPN - and they bring a patch which is Buggy (or from my technical perspective totally useless because you can’t BAN a VPN service itself - only IP ranges from for example known VPN tools) - CM‘s also say: VPN is Bad - don’t use it! But CM‘s Solution is -badums- a VPN Tool They just don’t know what they are doing … @Eulah
Because a lot of people don’t believe me 1.1.1.1 tool aka Warp isn‘t a VPN Tool (only DNS Service) I will give you the proof:
Building a tunnel from my home PC to a Cloudflare datacenter, to than access the „website or service“ you want to from there is nothing else than : right = VPN.
Warp combines the older DNS service they offer since a long time with a VPN …
I’ve had this exact problem and dunno how to fix it… never used a vpn and was fine playing ark until the patch then i auto got 10010 auth error and havent been able to get rid of it… i’ve messaged support multiple times only to be met with the same copy paste “we have put blockers in place blah blah blah” like they dont even read my message.
HOW DO WE FIX THIS. is it my internet provider being the problem? am i banned? i dont even know all i do know is that i have no vpn’s and still get the auth error… even when i hotspot my PC with my phone i get this auth error. what has happened?
Thank you for taking your time to reply. I was able to play from home this weekend, which means that my account was not banned at all. On the other hand, I travel a lot because of my line of work, and since it looks like it’s usual for hotels to have some kind of network security that might be identified by your system as some kind of VPN - which happened that day - unless this technology is improved, it looks like me and many other players won’t be able to enjoy Lost Ark, at least not as much as we want. Unfortunately…
I hope you guys escalate this to your dev team, since it seems like a common problem, so that maybe they’ll take some measures about it. Thank you again.
(but it felt like an auto mail, cause they didn‘t even answer one of my questions …
. So maybe we all get banned because of „using“ VPN 
They just don’t know what they are doing … 
