Error 10010 and now banned?! What happened?!?! (SA Server)

[Eulah]

Hi @Kusanagi-san

Hope you are having a good day , welcome to our Forums

We apologize for the error you got when trying to enter the game

Can you please try this steps to make sure this is not a visual bug :

1. Close Lost Ark completely
2. Close Steam
3. Run Steam as administrator
4. Check the game files on Steam
5. Open Lost Ark.

Steam Support :: Verify Integrity of Game Files

Let me know if this helps to continue to assist you !!
(◕‿◕)

[poizenxx]

visual bug?? HAHAHAHAHAHAHA

I take it with humor but I haven’t been able to play for almost a week

[Relish]

@Kusanagi-san

I don’t know whether or not it is a global issue and it will get a global fix, I’d like some help from the support team to fix it.

Yes, this is a global problem.

@DevonK

What we meant is our investigation didn’t show an immediate course of action we could follow in order to fix this.
On the contrary it seems like some ISPs have this issue while others don’t.

[Dashelm]

Got the same issue today… Did u get any answer from the staff?

[Eulah]

Hi @poizenxx @Dashelm

I’m sorry you are also having this issue with the error message , welcome to our Forum also

If you already tried this steps please let me know which additional steps had you tried so far.
May i ask you are you using a VPN?

As a recommendation in this case please try this additional troubleshooting steps :

-Disable Internet Protocol Version 6
-Disabling your Antivirus Program Temporarily
-Check if all drivers are updated.

Please refer to this threat that explains this error might be caused because of the use of the VPN:

Lost Ark Server Authentication Failed Error 10010..!

Having this issue all of a sudden, not sure why everything was great until today

@Roxx

We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game. (You may see some population drops today; this has confirmed for us that it’s helping keep some of the bots out of the game for the time being.)

While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service , which you can find this in section 5.2 — “You may not use any technology or technique to obscure or disguise your location.“ While your account will not be banned if you used a VPN in the past, we may not allow future connections with these methods in order to prevent abuse. We apologize for any inconvenience, but also hope players understand the necessity of this.

Thank you for your patience.

[Phreakey]

Hi all,

Same here … (post open too: Server Connection Error W0x5-0PELPWP1N2NT - #3 by Phreakey)

Already get an replay from appeal: no info about the why - but got the info that they „checked“ it and confirm the ban which will be permanent (but it felt like an auto mail, cause they didn‘t even answer one of my questions …

[poizenxx]

I have never used vpn, until Friday the game worked perfectly for me

[poizenxx]

no

[Eulah]

Hi @poizenxx

Please contact our Appeals Department to be assisted , since they require more information from you please proceed to contact them to check your case with our specialized team.

Appeal a ban - Support | Amazon Games

Thank you.

[Eulah]

Hi @Phreakey

I’m sorry for that situation you are having with the Appeals department, by any chance you have any kind of case created with this department?

Please feel free to contact our Appeals team again and explain this situation along with the link of the forums you created.

Thank you for the patience hope this helps to get your issue to be resolved.

[d1ab0lyc]

@Eulah,

Do you guys even realize that there is like 100 posts about this issue on the forums? I’ve been trying to troubleshoot this topic for a full week now with the help of CMs and support.

Support from Amazon?

Completed all the steps from the Troubleshooting Lag and Connectivity Issues - Support | Amazon Games Windows updates are “Up to date” No other apps are consuming my bandwith (checked via task manager ->network column) Verified the integrity of game files (via steam->lost ark->properties->local files->verify integrity…) Restared PC, Restarted router, I am always using a wired connection, Disabled firewall I did what you said for firewall exceptions 2.1 Everything was set up ok beforehand: …

Other people have been struggling with the same issue, all given different answers by both the CM team and by AGS support…
Just, please, for the love of god just ‘10010’ on in the forum searchbar to confirm what I’m saying and read for 10 minutes. Is it above everybody’s paygrade to do things like that?

Also, why are not all the people with this issue linked to a megathread with all the troubleshooting that’s going on so that we can just link people to a place where they can go through all the initial steps that were tried and a plase that all of us can follow for latest status?

This is either the CMs not you not talking to eachother at all, chaos overflowing from behind the scenes on how tickets are handled internally or AGS trying to hide the fact that VPN blocking messed up a portion of the normal, non VPN using playerbase.

[Phreakey]

Hi @Eulah

Opened another appeal ticket.

Got it answered really fast saying:
You already opened one - We already answered that and have nothing more to say - bye.

Wow - really ?
I linked a few posts here described how many people are affected and so on. No words to this.
100s if people have the same problem but AGS gives a shit, blocking and banning people who never did something wrong.
Like I already said, I don’t think we get back the ACC‘s - would be too much work I think …
Just thrown away money and hundreds of hours gameplay

[d1ab0lyc]

[Renxet]

There are a lot of people like that.
1.None of the suggestions you or the other CM’s suggest work.
2.We do not use a VPN prior or after the patch.
3.We only had 10010 error after the patch.
4.One or two days after the patch we get banned/region blocked/ISP blacklisted ?

If been in the MMO genre for 15 years now and this is a first. Please pass on the issue to whoever is responsible for this patch and hopefully revert this disaster, thank you.

[Phreakey]

@Renxet
I believe I know why we got banned (just my 2 cents no proof) btw I‘m a network IT guy professionally (it‘s my Job):

We all have that error and try the things that are told here from the CM‘s. One solution from them, is to download the tool from 1.1.1.1, activate it and try to connect to the game again ;which doesn’t help). Short time after we also get the ban message.

But now the struggle begins: the tool from 1.1.1.1 is nothing else than a VPN tool​:joy:. So maybe we all get banned because of „using“ VPN
So AGS ToS says: no VPN - and they bring a patch which is Buggy (or from my technical perspective totally useless because you can’t BAN a VPN service itself - only IP ranges from for example known VPN tools) - CM‘s also say: VPN is Bad - don’t use it! But CM‘s Solution is -badums- a VPN Tool They just don’t know what they are doing … @Eulah

Because a lot of people don’t believe me 1.1.1.1 tool aka Warp isn‘t a VPN Tool (only DNS Service) I will give you the proof:

Official website from 1.1.1.1 tool:

Introducing WARP for Desktop and Cloudflare for Teams

Building a tunnel from my home PC to a Cloudflare datacenter, to than access the „website or service“ you want to from there is nothing else than : right = VPN.

Warp combines the older DNS service they offer since a long time with a VPN …

Opened a own thread for that:

Possible reason for all the 10010 Bans (CM‘s needed here)

So I have investigated a bit (working as an IT network guy) What we know: -We do not use a VPN prior or -after- the patch. -We only had 10010 error after the patch. -One or two days after the patch we get banned/region blocked/ISP blacklisted ? So we all tried the solution the CM‘s told us. One solution from them, is to download the tool from 1.1.1.1, activate it and try to connect to the game again (which doesn’t help). Short time after we also get the ban message. But now the struggle b…

[Lightkin]

I’ve had this exact problem and dunno how to fix it… never used a vpn and was fine playing ark until the patch then i auto got 10010 auth error and havent been able to get rid of it… i’ve messaged support multiple times only to be met with the same copy paste “we have put blockers in place blah blah blah” like they dont even read my message.

HOW DO WE FIX THIS. is it my internet provider being the problem? am i banned? i dont even know all i do know is that i have no vpn’s and still get the auth error… even when i hotspot my PC with my phone i get this auth error. what has happened?

[Kusanagi-san]

Thank you for taking your time to reply. I was able to play from home this weekend, which means that my account was not banned at all. On the other hand, I travel a lot because of my line of work, and since it looks like it’s usual for hotels to have some kind of network security that might be identified by your system as some kind of VPN - which happened that day - unless this technology is improved, it looks like me and many other players won’t be able to enjoy Lost Ark, at least not as much as we want. Unfortunately…

I hope you guys escalate this to your dev team, since it seems like a common problem, so that maybe they’ll take some measures about it. Thank you again.

[d1ab0lyc]

@Elenoe

bad bot

Careful, some of them have shaky hands while holding the banhammer… =D

[Elenoe]

bad bot

[AliceCrowley]

Well one of my best friends is having the same issue and it has been over 4 days that he can’t log his account , there isn’t a support able to help him or give us some decent feedback . I was truly expecting more from a company like Amazon . As it seems there is a lot of people with the same issue and the company lacks in support for players . That’s unbelievable… Please do something asap so many people getting a ban for absolutely nothing. It’s a huge disappointment with Amazon .