Every 10 minutes I get this error message, I can’t complete any Guardian, Abyssal. Now I went to “Tranquil Karkosa” Abyssal, when we were about to kill the last boss got this error, and now I can’t play again because my pass was used up. I just can’t play the game.
I already tried to fix steam files, ip renew, reinstalling the game, change DNS, nothing seems to work. Are you guys planning to fix this one day? I’ve been through this problem since February and it’s extremely frustrating.
I am sorry to hear that you two are experiencing this issue, some other players are having this same situation and we are investigating it at this moment, please check this forum post for further information:
Same problem here. It’s crazy how some people been having this issue for days now and still not fixed. After todays maintanance, I was able to log-in and play for like 30mins then I get stuck on loading screen and after 10mins I get the same error.
[quote=“Under investigation France-Orange [G0x9-SPELPWP1P2NT] I have been disconnected 3 times in 10 minutes, post:2, topic:235975”]
Hello @Manda. Thank you for contact us in regard the error code displayed on your game. I’m sorry for this situation. After checking many posts about this issue, the common name showing here is the provider you stated above. Some players are trying different ways to connect the game and they are getting success. Right now, the identified country is France in fact and the provider named. I’m going to escalate the case and start and investigation, however I don’t have an ETA for the resoluti…
I’m using UK BT provider, so it is not just France-Orange and it is happened to me only after today’s update
As of right now we don’t have an estimated date for the resolution, this is because we haven’t found what exactly causes the error, as soon as we have a fix we will roll it out with its respective patch, again I wish I could give you a time but it would be just speculating.
Hopefully this is soon resolved so everyone can be back on, still if you have other questions let me know!
Hey @ISanych, thanks for the information, as @Manda said, there are reports from other regions (DE, UK, FR, ES, NA) but currently it seems that its mainly FR, still when a fix is found it should roll out for everyone
Been having this error at least 5 times during the day, just had one like 10mins ago
I’m on Kazeros - SA. I have a ticket from support open with 72hrs already and no response with any clarification about the issue
Also getting this error on Virgin Media ISP in the UK, it’s happening more frequently now to the point i can’t run abyssal dungeons etc due to being kicked out of the game. Not great when you only get one chance a week, this needs fixing as a matter of urgency.
everyone having disconnection problems. this is happening several times, I’ve already lost cudo entries, Boss rush, floors, Raid and this also happens when I’m doing other things on the game maps! Amazon is taking too long to fix this!
I just hope you are going to give us a compensation, this is 8 days here without being able to play normally.
Losing all my dailies and weekly lockout to this crash, and when you come back online, you lost everything, in Chaos dungeon = -50 aura
In guardian raid, you have 8mn for “leaving” the raid.
And, I want my cristalline aura compensated please.
This is a terrible experience, I spent real money on your plat pack, I used my cristalline Aura, and literally can’t even play.
I’m not mad at you, I just want to be sure that you will make a gift to player having this bug for over a week right now.