Error g0x9-spelpwp1p2nt in hard mode

I just got this in hard mode Oreha Preveza. By the time I was able to get back online, the dungeon was finished and I did not get any rewards it also locked me out for the week. This NEEDS to be fixed. i just hit 1370 last week and wasn’t able to do this on hard mode till this week. Then I get this so it sets me back another week!!! This is just wrong!!! THIS NEEDS TO BE FIXED, NOT THE FIRST TIME THIS HAS HAPPENED AND I LOST REWARDS!!!

As I’m writing this i just got it again. 4 times in 20 mins!!!

NA West