EU Central Server Problems, is there even a possible Solution?

Dear AGS, Smilegate, Tripod Studios,

after scanning the “Dev Tracker” I read of answers along the lines of “We’re trying to find a solid solution…”.
Here’s my question though: “Is there even a possibility to solve it ? Or are you maxed out technically ?”

I think letting ppl know what your trying / are working on would go a long way and build a lot of trust with the community.