EU | Helgaia Pet from Twitch not redeemed

Hello there,

I recently took part in the twitch giveaway where you need to watch streamers for 4 hours to redeem gifts for the game. I finished both the Saphia and Helgaia pet giveaway, but only the saphia one got redeemed. I thought it was simply because of the shop being slow, but until today i still have not gotten my helgaia pet.

My IGN is Krezie and Reinxyz. Could anyone help me with this?