EU Server availability

Hey dev team! Let me start out with sending a word of encouragement considering that a lot is hitting the fan during this release. Some of us survived the NW release and look upon another AGS release a few months later, being completely baffled about the fact that nothing seems to have been learned from the previous release.

How can there be so few servers (especially in EU) and with such a low client per server capacity?

How is it possible that we’re still seeing these EU prime time maintenances?

How do you expect to keep a playerbase when your game randomly kicks people out, keeps them out of the game completely for a good 10 minutes with the message “too many players” before even getting to the serverlist, and once you do… you end up last in a 22k player que.

I am very curious as this is even remotely possible, as I can’t for the love of god understand how you can go ahead with a release in this manner.

Thanks in advance for any response.

Yours… a NW survivor.

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This is where i am too… been that for 40 min

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same here. trying for the 12 time to get into the game

i tried 100 times so far… any i was playing., but got kicked… so makes it more annoying…

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after 4h of waiting finly playing than after 40min chrash now that only

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wait you got kicked out? that sucks much, sorry about that. I ordered the founder edition and played to days prior and had a lot of fun with the game and its a bit…unsettling to say it nicely…that i cant even get into the game. i know its many players but well… i cant play during the night, i have work the next days. i always play at prime time.

I’ve been in a queue on Zinnervale (started playing there on day 1 of early access) since 11:30AM UTC this morning. I was in roughly 24,000th position at that time, now after 3.5hr or so, I am 11400ish in the queue. This is insane…

Hopefully something can be done about it soon because I want Lost Ark to succeed but these issues will turn away quite a few people from playing the game.

Edit:// Finally I got in, only 8.5hr queue time! /s

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oh that’s terrible they need to have a 5 min hold off if you are not back in that time is fine… so you dont get punished from disconnect from server as long is not your part end fault…
But it can be hard trace that but i know some games has it

You need to understand they don’t have enough money… Amazon is a so small company…they can’t buy big servers, they can’t buy additionnal servers…
You need to buy more critalline aura and more cash shop items… TO PLAY !!!
Amazon’s electricity bill is coming too GO CASH SHOP and then in a few months maybe we will be able to play the game \o/

Amazon… that’s a shame…

So far its taken me 3 hours to get from 18k to 9k in the queue at Thirain.

Loosing the will atm - the game is utter brilliance but these queue times are slowly making it a chore to login.

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starting the game resembles a new world
You have to wait 4-6 hours to be able to play, joke category.

You think 4-6 hours will do it? Trust me it’ll be a lot more than that. I’ve been queued for 5 hours so far today and I’m 13323 in queue

Same

After hours of waiting

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There are lots of Asian players playing on EU servers, even some Streamers.

I give up.

Same s. different day, but now you are not even able to see the queue. What are they doing the whole time?

Sitting on their hands.
Calculating how much money they get.

or maybe bet on how many players they lose due to bad queue status and other errors.

As I said, I waited for this game since I first saw it, but you are able to destroy all hopes for an enjoyable and lasting experience within 3 days. Maybe you should have asked a company which knows how to run games.

Getting the best staff means not you have a solid environment that is able to stem such a task. I am so done.

In German, there is a saying " Schuster bleib bei deinen Leisten" rephrased for AGS " Amazon stay with selling stuff"

It’s a shame that amazon can’t release a game normally.

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They should start giving ppl stuff ingame as apologize, return money etc… And transfer game to other providers… they are not fit to provide any pleasing game experience at all… Waiting whole day in Q is not something that people want to do. Fake promises, fake hopes and just stealing money from people… WoW was played by far more ppl and there was never problem like this… Mby go and ask them few questions about how to properly launch a game… When i see how it turned w LostArk im rly woried about what catastrophe might come with LotR series… Mby we will see Aragorn with Lightsaber or Gandalf summoning Ironman…

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very true. i was not able to play whole day.