Europe Servers - Unable to access any region

Since F2P launch I have tried to play

I managed to connect to South America region and play the initial part but then crashed out

I am in UK, My steam account is set for UK, however both Europe regions are unavailable every time I try to connect

Currently Central is Currently Closed and even though I can select west Europe it says I cannot access. what is wrong?

Hello @agenius

Thank you for your report about the Europe servers.

Right now there are 3 servers ready at Europe Central

Screenshot 2022-02-17 8.35.17 AM
Screenshot 2022-02-17 8.35.11 AM
Screenshot 2022-02-17 8.35.01 AM

Europe West is not ready so far.

I hope this can help you.

The issue is I cannot select the region, let alone any server

it tells me

Managed to get to Europe West, selected a server but it kicked me out with no error

now i try to re-open game and it does this!!!

super FAIL

I actually give up!

Hello @agenius

Im sorry for the issue you currently have. Looks like the server is not updating the information, and for the server you are still in game, even you are not.

Just close the Steam client run a file check: Steam Support :: Verify Integrity of Game Files

Wait for 25 minutes then run the Steam client as administrator and try the game again.

If you still have the issue after this troubleshoot, please create a web ticket by going to Contact Us | Amazon Games


Please provide all the information requested on the web ticket form as well character name, server and world name you are and the link for this post.

Thank you for your support and patience as we work to get everyone to their new home in Arkesia.




Hi @agenius

Im sorry for the issue.

Make sure you are not using a VPN.

Did you try to uninstall the game and reinstall it?

If not, please follow the instructions above in order to request a web ticket and do an investigation about your case.