Express pass character change bug

So the Express pass that came along the Machinist allows you to make one change between the character you started the pass with and another one so you “split” the rewards, or at least that is what it says.

I made a Machinist, and completed levels 1 and 3 of the pass, leaving level 2 for another character. Then I swapped the Event pass benefactor, and it says that the level is LOCKED and I have to complete previous levels, which is level 1, which is already completed.

Is this a bug, or am I missing something? Thank you in advance.

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I’ll see if I can get some additional info on this for you.

Please contact our customer support.

same thing happened to me.