Thank you very much Firus, The Live chat support person told me it will be resolve within 24-48hours and that’s excessive time to wait for it to be resolved.
I’ll gladly take the relocation to Prideholme in a heart beat.
Really appreciate your quick response and thank you for your hard work!
I’ve ran another steam integrity check as per your request.
I will go have some breakfast and come back, Really hope it could be all resolved when I’m back.
Thank you~!
Awesome! Hope you enjoy your breakfast : D
I’ve successfully restored your character. As soon as you come back and sign in please check if you can play with your character!
Let me know how it goes, I’ll be tuned to your reply!
Best regards.
Hello Firus, Thank you so much!
It worked and I’m back in game! Have yourself a great day.
Ps: I won’t touch the rapport quest for Ealyn until further notice.
Take care!
Same issue here.
Server: Mari
Char: Flub
Glad to hear that Kurimo!
Enjoy your adventure and have a great weekend! 
Glad to assist @Flub, I’m relocating your character now! Please remember to run the Steam check and I’ll let you know when I’m done.
I am on live chat and asked them to move my char, but they dont seem to know how
UPDATE: char moved… I don’t know if live chat or you moved it, but im good now. Thanks.
Hi!
I was the one who moved the character my apologies i forgot to update you here.
Any other question or if need help with anything else just let me know!
Have a great weekend.
Hello,
I have exactly the same issues like Kurimo, while doing rapport for Eylin… can you help me?
Doing same things like verifying files, restarted steam but nothing helps 
Character name : Miikuu
Region EU CENTRAL
Server: Neria
Thank you very much!
Hello @Miikuu, it’s my pleasure give you the welcome to the forums!
I’m more than glad to assist! I’m going to move your character to Prideholme to unstuck it, I need you to please close the game while I finish the relocation. Please let me know when you are off and I’ll proceed : )
Thank you, the game is closed. I also made a post on a “main thread”, but I don’t know whether to delete it.
Great! Thank you, I’m doing the relocation now, I’ll update you in a few minutes when I’m done.
About the second post you can just reply that you are already on it with me.
Best Regards!
Character moved successfully!
You can launch the game now! Please let me know how it goes and of course, if you need anything else I’m glad to assist!
Hug 
Glad to hear that! Thank you for timely and immediate solution to the problem. Everthing works. Have a nice day 
Wonderful! It is my pleasure assist.
Have a wonderful week and see you in Arkesia!
Hello ,
Any ideea when this bug will be solved? I need to increase Eylin further and finish the quest. Any progress so far in solving this issue? I have been stuck twice so far and i don’t wanna try it again until i get the confirmation it’s solved.
@Firus I would like to know too.
I have not touch that quest since my last time been stuck there and have not dare to attempt it because I only have so much time to play the game due to work.
Any information would be appreciated.
Thank you
Hello folks,
As I mentioned in a previous post:
I know it can not be the answer you are looking for but as soon as we get more information We’ll update you and really appreciate your patience and help in this matter.
If you need help with something just let me know, glad to assist,
Hope you have a wonderful weekend.
Hey there,
I have the same issue…
I was mentioned to enter a special Area in Rainarode while doing a Rapport-Quest for Eylin. Now my Main Char is stucked in a loading screen that always crashes the game…
Region: EUC
Server: Sceptrum
Name: Goilealde
pls help!
edit: Game is closed for now.
Welcome to our community! It’s a huge pleasure have you around here!
My apologies to hear you are experiencing this issue with your main character, I’m working on it!
Please keep the game close for a few minutes and run the Steam file check just to discard corrupted files.
I’ll be back!
The character Goilealde (@de.koehler) has been relocated to a safe zone, you can launch the game now.
Have a wonderful rest of your day!