False Bans Following January Bot Ban Waves

Update: All bans related to this incident have been reversed, both for the Lost Ark game and Steam accounts, and will be removed without penalty shortly. If for any reason you have persisting issues, please reach out to Customer Support. Thank you!

Greetings Heroes of Arkesia,

Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans.

We have determined the error that triggered these false bans, and are actively working on reversing them for all affected legitimate players regardless of whether a support ticket who has been filed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support so that the team can more quickly assist with restoring your account and removing all penalties.

Thank you for your reports and patience as we work to make this right with affected players.

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Update: Bans are currently in the process of being reversed, which will remove your game ban and any marks to your Steam account. We will let players know when this work has been completed.

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All bans related to this incident have been reversed, both for the Lost Ark game and Steam accounts, and will be removed without penalty shortly. If for any reason you have persisting issues, please reach out to Customer Support. Thank you!

9 Likes