February 20 - Update on Current Top Issues

Heroes of Arkesia,

We are aware of multiple issues continuing to be reported over the weekend and are working day and night with Smilegate RPG to get them addressed.

Europe Queues

We know that players are still experiencing long queues in Europe. The Europe Central region is at capacity and unfortunately there is no way to increase the number of players per world in Europe Central. Adding more servers is not possible based on the complexity of all the systems that need to work together.

Due to not being able to continue expanding Europe Central capacity, we quickly spun up Europe West. This is an appealing option for new players or for players who have not significantly progressed on Europe Central. We also provided a second variation of the Founders Packs to all users who purchased them in order to make switching servers more viable.

Server Transfer Functionality

We definitely hear the request for server transfer functionality and have thoroughly investigated our options. This instant functionality does not currently exist in Lost Ark. This service just rolled out in Korea and is a weekly batch process that requires maintenance to run. It also does not support cross region functionality. Therefore, unfortunately, it is not a viable option at this point for the western version— but we will not rest until we’ve exhausted all options.

Power Pass Functionality

We’ve also heard the ask for Power Pass grants to help folks transfer to new regions, but unfortunately this is not something that can work as a solution. A Power Pass can only be implemented on a Roster that already has a level 50 character, and will not work on the first character on a Roster, even if you have previously done so on another region or server. However, you will still be able to earn 2 free Power Passes on the Europe West region after getting your first character to 50 and completing "Ealyn's Gift".

Crystalline Aura Update

As for reports of missing Crystalline Aura, we put in a potential fix today that should improve the connections while we continue to work on a more permanent fix with Smilegate RPG.

Matchmaking

We understand folks are also experiencing issues with matchmaking, which is a critical feature for organized play. To improve matchmaking we will restart Europe Central servers on 2/20 at 11pm UTC (2/21 12am CET) with an expected downtime of 2 hours. This will help stabilize the feature while we work with Smilegate RPG on a more long-term fix.

Gold Seller Spam

We are also aware of the increase in gold sellers spamming chat and are running frequent scripts to ban them. We are actively working on improving our in-game moderation tools. We will continue to monitor, remove these gold spammers, and take actions as needed. While we work on a more permanent fix for spammers in chat, you can create a new chat tab by clicking the “+” icon in the chat box and selecting the chat types you want to include or exclude. This will allow you to hide area chat.

Fraud Protection Changes

In order to prevent fraudulent purchases, we have instituted a system to track the legitimacy of a player account and implemented a system to limit the number of daily purchases per account. We are in the process of updating the current “Purchase Failed” errors in the store with specific error messages so that players can more clearly understand the situation when their purchases cannot be completed.

Ongoing Work

We appreciate your help in identifying the top issues you are experiencing. Here are some further urgent issues we are working with Smilegate RPG to address:
  • A fix for matchmaking errors, in addition to the server restart listed above
  • A fix for store stability and latency with Crystalline Aura, as well as other lingering store and product inventory issues

These fixes will require a new build and downtime. We’ll keep you posted on its anticipated deployment.

We appreciate your patience while we work through these launch window issues. Your feedback and issue reports are extremely helpful and appreciated, as we continue working together to make Lost Ark the best it can be.

376 Likes
February 20 - Update on Current Top Issues - Disccusion
Tonights Maintenence
Maintenance in 2 hours = 0:00 Europe time
Maintenance et argument des dev!
Give EU a better compensation for changing servers and enduring broken servers
Crystalline Aura compensation — and all the rest
[EU West] The right strategy?
Impossible Matching - Can we get some insight on this?
Honestly AGS is doing great
Server status - all maintenance?
Warum Wartungsarbeiten um 0:00?
AGS please fix Matchmaking in EU East!
My crystalline aura please help me
Question for mods regarding Update on current issues (Europe queue)
EU Central - move some servers to a new Region Server
Unplayable - Losing crystalline Aura & Founder's pack
Tsunami an Bots
Founder bonus reward
So region transfers never happening then?
11 Uhr in Deutschland
Founders Edition Serverwechsel
Missing unclaimed boxes
I didn't receive second Powerpass
EU servers , please wake up
Possible Server Transfers?
Crystaline Aura atm
1 week and 1 day, Neugier gold mount is still missing
Missing Crystalline Aura on my Acc
Good Job Amazon On Fixing The MM
Mazmorra abisal bugeada (no puedo hacerla)
Bonus Founder Pack FAQ
No tengo aura cristalina ni el pase de fundador
Game Crash, danach Kristalline Aura weg
Markt wird gewartet
So What's Next?
EU West 3rd power pass?
Update zur Serverproblematik
Twitch drop item disappeared when claiming it
Received 1st and 3rd Twitch drop but not second one?
Ich kann nicht mehr
Donjons et latence
Saphia pet box issue
Cant take the Drops Twich
Crystalline Aura missing
Problemas con el emparejamiento
Cannot purchase anything in in-game cash shop
[HELP] Twitch drops
Second Platinum Complimentary pack gave wrong skin
My Crystaline Aura Missing
30 days of Crystalline Aura benefits - Is gone
Missing items, founder packs and aura
EU/NA different treatment
Charecter Server Switch
180 Crysta Aura
Powerpass usage
Items I didn't select were included when attempting to buy from a merchant ship
Do i get another power pass on other server?
Abyssal Dungeon weekly limit exceeded without even playing
My founders pack and other stuff isn't showing up
Purchase Failed for Royal Crystals
Crystalline Aura Bug
I didn't get the Twitch drops that i claimed
Cannot buy crystals
Founders pack gone from account
WAY too many bots/hackers (Speed/attack hackers)
Switching server to EU West
Königlicher Kristall lässt sich nicht kaufen
Reporting bots Issue
EUC compensation + different treatment from NA
Server transfers in the future?
Can't log in to character
Transfer character
EUW Marketplace - Action needed (comparison inside)!
Problem with purchase Crystalline Aura
NA West Server Queue is BAD, let us transfer to East
In-game purchase
Crystalline Aura - Europe West Founder
Just tried to use founder's pack crystalline aura. Disappeared and added no time
Need answers for missing gifts/packs
Missing Blue Crystals currency?
Character stuck in loading sreen + twitch drop
Maintence Shop and crystalline aura not working on my account
Game experience in EU is terrible
Kristall Aura weg
Weiterspielen oder deinstallieren?
Unable to use shop
Regulus Server Lagging
When and how are you going to Compensate this?
Disappeared Crystals
Are queues still being worked on for EU Central?
We can transfer our pg from euc in euw?
Missing package
No access to shop
Asmongold made a vid addressing/reacting to the EU situation
Wie geht's weiter mit existierenden Servern?
Crystalline aura 30 dias a 3 dias
Update zu aktuellen Problemen
SA Servers and AGS lack of comunication
Tonights Maintenence
February 20 - Update on Current Top Issues - Disccusion
Random Items Disappear
EU-C Aura and shop issues
Chat Moderator/ Spambots
Botters becoming a issue