[Feedback] Do you think AGS is improving their communication?

[Tappancs]

@Armenty

Also: About the Pheon abuse, they simply can’t tell us how the abuse worked. They just told us, that it was possible. Is this bad communication? No it isn’t.

I stopped reading here. You are either a troll or someone who only comes to the forums when there is maintanance. First, they did tell you how the abuse worked, however it was not true as it was tested by me and by many others.

As for why the communication is bad? Well, most of the time what they write in the patchnotes are unreliable and/or they get changed without any notification. Our patches happen randomly no matter what they say. So it’s mostly a guess. KR gets roadmap for half a year, we struggle to even put together a roadmap for next week. About the forums, yes they answer some but to say they answer a lot I disagree AND they give you answers which are not straight up answers most of the time.

While what you are saying is true that they don’t need to repeat themselves, they only have cm-s that answer topics in NA time so if something happens during EU prime time when NA is sleeping or simply they are not up yet, we are left with topics that are unanswered for weeks. Even if it was a major exploit or game breaking issue.

next. Amazon does not care still. Why is there no different maintenances for EU and NA? Why are NPC-s black that are originally not? Why was out shadowhunter changed from the KR version? Why don’t we have maintenances announced prior to the maintenance ( Best example is yesterday’s where it was said on twitter 45 minutes after it happened ) and there are so much more.

You can run valtan without engravings that’s your problem, but I don’t want to run valtan for 2 hours just to clear it and that is true for most raids.

So here is a question:
There are approximately 2 weeks for Brel’s release. However we still have nothing concrete that we will get it by dec 14 or it will be deplayed. Remember the tripod update that had very little warning beforehand? ( letters were only seen by a few and there was a blue tiny text on the bottom left that was it. Nothing that would tell you exactly what is changing in game ) However KR had their warnings 3 months before they even had this change. How come we can’t get foresight on these?

[Subdriver]

Ya, someone with a working brain. The majority of the community acts like entitled children and feel they need a personal DM every day from SG/AGS team so they feel “listened” to.

[volvanga]

no.
no.
no.
no.
poor at best.
no.
somewhat.

[hedning1390]

I think it’s been decent. For the controversies I’ve been here for they have handled it ok:

People were concerned about the tripod change without having an in-game message. They put a message in the game.

People were upset about them taking back the mistakenly paid out pheons. Everyone got 60 for free.

People are throwing a temper tantrum about the dark tint on the shadowhunter. I made my own level 1 just to check it out and realized everything is just a racist tirade with misleading pictures and conspiracy theories about “wokeness”.

There’s been issues with disconnects and AH. Clearly it is something they are working on. On EUW where I am playing it has not been a huge issue and I might be biased because of it. Obviously it is something they should fix asap, but since I don’t know how bad it is in other regions it is hard for me to have a position on it.

There’s issues with bots. This is very hard to fix as other games struggle with it just as much. Especially as a free to play game there really isn’t any barrier to making new accounts. I don’t think it is a fixable problem with current technology other than just keep banning the bots, which clearly they are doing.

[OmegaBooba]

Off topic. Banned for dissent.

[nqt35118554]

poor take , AGS is the only reason SG publish this game to the west , without AGS they don’t even care , pretty sure they don’t care about us as well , their only mission is hand out the patch to AGS and that is , since AGS refuse to hire a devs team every problem the game has or somehow AGS fk up themself AGS have to send back to SG and beg them to fix
Butthutt ? SG is shit because they don’t care ? because they don’t need to give a f lmao , NA/EU die => AGS failure => SG still live strong with KR server

[Nicte]

No

[Armenty]

@Tappancs

I stopped reading here.

I should stop reading here then too.

@Tappancs

You are either a troll or someone who only comes to the forums when there is maintanance. First, they did tell you how the abuse worked, however it was not true as it was tested by me and by many others.

They did not tell you exactly how it worked. Maybe it worked for a very few moments when they send the messages until they realized that this is abusive and they stopped this sending out immediantly?? That would explain why some of my friends NEVER got a message even when they were online one hour after the mail were send. So it seems, there was a point, when they had to stop sending out the messages.

The point is: Non of us know 100% exactly if or if this exploid did happen or not. So stop acting like you know any better only because it didn’t work for you. Its your word against amazons in this case.

@Tappancs

As for why the communication is bad? Well, most of the time what they write in the patchnotes are unreliable and/or they get changed without any notification. Our patches happen randomly no matter what they say. So it’s mostly a guess. KR gets roadmap for half a year, we struggle to even put together a roadmap for next week. About the forums, yes they answer some but to say they answer a lot I disagree AND they give you answers which are not straight up answers most of the time.

WDYM? All the things IN our patchnotes get to us like they announced it. The messages b4 the patchnotes are sometimes not 100% correct. Maybe because they don’t know it better until they get the patchnotes FROM SMILEGATE.

@Tappancs

While what you are saying is true that they don’t need to repeat themselves, they only have cm-s that answer topics in NA time so if something happens during EU prime time when NA is sleeping or simply they are not up yet, we are left with topics that are unanswered for weeks. Even if it was a major exploit or game breaking issue.

Not true. The German CM always answer in German Time which is EU primetime.

@Tappancs

next. Amazon does not care still.

Most bullshit statement ever. Amazons name is on the line. They do care. They only don’t care about YOU individually and what YOU want

@Tappancs

Why are NPC-s black that are originally not?

Are you seriously now? Is this a fucking problem to you??? MAYBE because 13% of Americans ARE BLACK??!?! Not sure about korea but I believe the Koreans have way less blacks. Also Korea has a huge rassism problem. Anyway. Black people also have a RIGHT to get represented in this game aswell? Why should only white characters exist???

@Tappancs

Why was out shadowhunter changed from the KR version?

PvP was their answer. Doesn’t like the change too, the mist around her is to thick.

@Tappancs

Why don’t we have maintenances announced prior to the maintenance ( Best example is yesterday’s where it was said on twitter 45 minutes after it happened ) and there are so much more.

Emergency maintenances will get announced pretty short.

@Tappancs

You can run valtan without engravings that’s your problem, but I don’t want to run valtan for 2 hours just to clear it and that is true for most raids.

Yes, so not amazon is gatekeeping you, its your mind. Simple. If you demand 5x3 for your valtan run then its not amazon, who makes this game expensive. Its you guys.

@Tappancs

There are approximately 2 weeks for Brel’s release. However we still have nothing concrete that we will get it by dec 14 or it will be deplayed.

And what you need to know it now? Don’t tell me you are one of these apes that take days off for a raid that comes out just to realize that the patch day needs 8+h and you can’t play at this day or there are some big problems. Like cmon, don’t you guys learn? That happens in so much games.

Also: If the raid comes, it comes. 15 or 30 doesn’t matter.

@Tappancs

However KR had their warnings 3 months before they even had this change. How come we can’t get foresight on these?

Yeah and? We got the warning 3 weeks b4 the change came. the majority KNEW about it 4-5 Months b4. Streamer told us all the time, reddit, the forum. People talked about it ingame. If you really managed to not know about it, you probably didn’t need the tripots anyway.

[xdbartolomeo]

It’s a big HELL NO!

[Subdriver]

Most intelligent reply i have seen in a while. I am amazed at how some people dont even think around here and always assume the worst without any evidence. The things you wrote should be painfully obvious to anyone that takes 30 seconds to use their brain.

[Kick]

I appreciate the inputs from both sides.

I do personally think they’re doing a crap job. I don’t care if it’s AGS or SGG fault, I do think there’s a serious problem in communication and I feel like things are getting worse.

But I’m glad to hear other points of view.

[kolci]

If you mean official news and holiday weekend inactivity than yes

[aijewfnasdi]

who cares about the communication when all they’ve got is

‘we are working on it’
‘still no eta, but we are trying’
‘it will be attended to asap’

no communication needed, just fix the god damn problems plz

[Fnd]

of course not, we have disconnection problems since 3 weeks, the game is unplayable, we had 2 communication on it “we are working on it”, we should have news EVERY DAY, the game is UNPLAYABLE, and I don’t even talk about the compensations we should have but we have nothing, we just have repeated disconnections and 2 small words from AGS

[Sammymac]

@Fnd

compensations

You see, i’d just rather have the problems fixed or be prevented from happening.

[Subdriver]

Why do you need a new message every day? Why would anyone really need that or care so much? Its just a game, there is no reason to obsess over an internet post so much.

[Fnd]

you tell me: it’s just a game, while you are on the game forum answering messages, you take a lot of time, it’s just a game you know
And if you like to play a buggy game, with devs who say 2 words about it in 2 weeks, well good for you, after all, it’s just a game

[Subdriver]

Yep, i dont get get bent out of shape over little games. They are for entertainment and i treat it as such. If i get tired of it i do something else, just like any other rational person.

[Sylph]

No. Unfortunately not.

[Ersakoz]

I suggest they can start using OpenAI chat bot to draft their responses if it was that difficult

Example: