Feiton Powerpass is missing

Hello, My Feiton Powerpass has vanished and I contacted customer support twice and no one has gotten back to me. can someone please help me get it back?

This is Lilo from Amazon Games Support, thank you for reaching out today!

I am so sorry to hear that your feiton power pass has vanished

I understand how frustrating this must be for you!

After looking into your account I have escalated this issue to the technical team for them to look into the issue further, this should enable us to get a better understanding of what could be causing this issue and find a resolution for you so you can jump back into the game!

Your reference number for the ticket is: V586476767

I will contact you again as soon as I hear back from the team with next steps for a resolution for you!

Thank you for your patience while we look into this issue for you.

Please don’t hesitate to call if you have any other problems or questions that we can assist you with, we are always here to help.

Please have a Marvelous day ahead, See you in Arkesia!

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Lilo W.
Amazon Game Studios

this was 9 days ago and I kinda have a feeling that no one can help me but im hopeful