I dont seem able to use my Feiton powerpass and my understanding is that I should have been able to after the last patch. On the Character Selection screen to mention of the powerpass is present, and on clicking Powerpass I am advised I don’t have one to use. My pass was claimed Thurs 21, activated at this time, and I forgot to use it within a week so it expired. I would very much like to use it - am I entitled to it with the longer expiration date?
Your patch notes states “Please note that ALL Feiton Powerpasses will expire on June 30th, regardless of when they were claimed”. My pass was claimed, however not applied to a character.
Please find Live Chat transcript below with the operator advising me to post here. Please contact me to advise.
You are now connected to Dione Franco from Amazon.com.
Me [16:12:22] : Issue: Lost Ark - In-game issues: Something Else
Dione Franco [16:12:24] : Hello, my name is Dione Franco. I’m here to help you today.
Me [16:13:33] : hello. i dont seem able to use my feiton powerpass and my understanding is that i may be able to after the last patch. i claimed my pass last week, activated it, and forgot to use it within a week so it expired. i would very much like to use it - am i entitled to it with the longer expiration date?
Dione Franco [16:15:00] : I’m sorry, we cannot do anything.
Me [16:15:50] : … but your patch notes so i can use it?
Me [16:15:53] : say*
Dione Franco [16:16:06] : Send me the link?
Me [16:17:38] : stand by
Dione Franco [16:17:42] : Sure
Me [16:17:53] : https://forums.playlostark.com/t/lost-a…(See full link)
Me [16:18:03] : "Updated the expiration date on claimed Feiton Powerpasses to reflect the correct date of June 30th.
Me [16:18:03] : Please note that ALL Feiton Powerpasses will expire on June 30th, regardless of when they were claimed."
Me [16:18:49] : i have claimed the item, i have not used the powerpass - i should therefore be able to until june 30.
Dione Franco [16:19:47] : Can you post to this thread. Please tell Roxx that your pass did not update.
Me [16:21:30] : i’ve come to a support page, and you’re asking me to post on a public forum?
Dione Franco [16:21:50] : Are you asking me to update your pass?
Dione Franco [16:22:13] : If only I have the option. I would do it Jason.
Me [16:22:26] : i dont seem able to reply to the thread.
Me [16:23:12] : im asking you to please contact or put into place whatever you need to, in order to satisfy your official patch notes.
Dione Franco [16:23:51] : I would agree. This update was just released today. Can you give it until tomorrow?
Me [16:25:04] : i would like to submit a ticket to get this rectified asap - i have not seen it as a known issue. how do i escalate this further?
Dione Franco [16:26:59] : I can submit ticket for you. But I need you to report this on the forum then send me the link after.
Me [16:27:21] : okay, i can not reply to an official news thread. where would you like me to post it?
Me [16:27:59] : “bugs and localisation feedback”?
Dione Franco [16:28:34] : Yes
Dione Franco [16:28:40] : Create another post please
Me [16:28:44] : i will do it now and post you the link