First time playing, the game crashes after character creation

Hi! i want to try out this game but i cant get past character creation as my game crashes after trying to load in. i tried selecting a different server and class but the problem still persists. i dont know if its my pc specs but i meet the minimum requirements.

In trying to play in NA West

I have a character in
Bergstrom: Rathela. and in
Akkan: Kurasami

my pc specifications are
intel core i3-6100
msi h110 motherboard
8gb ram
rtx 2060
tried it on an ssd and hdd

Did you try verifying your steam files? If not i suggest you should try it, it is probably what support would tell you aswell.

  • From the ‘Library’ section, right-click on the game and select ‘Properties’ from the menu.
  • Select the ‘Local Files’ tab and click the ‘Verify Integrity of Game Files’ button.
  • Steam will verify the game’s files - this process may take several minutes. This will always download a number of files even if you’ve just verified.
  • Once the process is completed, close the windows then launch the game.

If that doesn’t work i suggest you write a live-support ticket to AGS as they are quite quick to reply and can probably provide way better assistance than i could.

i have tried it and reinstalled 3 times already

Sorry to hear. Can’t help you then, maybe the support can. I do hope you find a solution soon though.