For all the people who got false banned

Game Support English Support
1

Hi all,

Just a small note to not give up if you got caught up in the recent bans.

My GF got banned last night, she got the 100110 error message upon login.

Submitted a ban appeal, this came back with the usual template/bot auto reply, saying that the ban was being upheld and would not be changed. But she submitted anbother one, and I also submitted one on her behalf, and the ban got removed thanfully.

It seems like some of the ban appeals are legitimately being handled by bots/auto-replies which is ironic. It’s either that, or there are a number of game moderators who are not even looking in into the bans at all

First ban appeal

287880949_2172001752961129_8387775310472185558_n
287880949_2172001752961129_8387775310472185558_n810×1800 98.6 KB

Second appeal/ban removed

288149612_592356105525345_5337185890989889259_n
288149612_592356105525345_5337185890989889259_n810×1800 58.3 KB

Still no idea why the ban happened in the first place as neither message mentioned anything at all

7 Likes
2

Ironically, AGS is using customer support bots against real players while a game which they published is plagued by bots.

2 Likes
3

how long has it taken for them to unban you ? I have appealed for a ban twice and after a bot response, I got a reply saying they are reviewing again and haven’t gotten an update since last night

4

About 12 hours from first ban appeal being submitted, to account being unbanned (from the second appeal).

5

Yesterday same thing happened to me literally. First appeal was rejected by bot, then submitted again few tickets and they unbanned me

6

Pretty shitty that you can spend hundreds of hours and dollars in a game and get banned for no reason and don’t even get you the decency of a real human looking into the error but just a bot saying it is ‘merited’. Then if you’re lucky enough to get it reversed you don’t get an apology or even an acknowledgement of the error. feelsbadman

1 Like