Forced not to play due to Constant No Error Crashes

Game Support English Support
1

This whole mess started 4/20, with 2 blue screens on the game, updating my graphics driver fixed this problem. Then as of 4/21, every 20-30 minutes the game will (at first) freeze for around ~2m, then close. Happens in any content, tower, guardian raid, chaos dungeon, hubs.

List of things I have attempted:

  • 2 Verify Game Integrity, (4/21 & 4/23)
  • Complete Re-install of game (4/22)
  • Windows Command Prompt Repairs
    • sfc /scannow (4/22)
    • dism /online /cleanup-image /restorehealth (windows 10, 4/22)
  • Windows Memory Diagnostics (4/22)
  • Clean Reinstall of graphics card drivers (4/23)

All of these attempts have lead to no solutions with the game repetitively closing on itself.

2

Hello @GoodZixt! I really hope you are well.

I’m really sorry about the delay on the response, sadly if the steps didn’t worked I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

Also you can provide:

  • Character name.
  • Server name/world.
  • Region

Cheers!