This is a continuation of the saga
After this, sent an appeal clarifying whether it is RMT selling, or buying and what history a 3 day old account has done to warrant a permanent ban and this was what the reply was.
As you can see, all these “manually reviewed” appeals results in standardized responses that make no sense. Either they are bots/automatic replies or people who just aren’t doing their job.
So I went to see if I could try my luck at live support. Speaking to live support from New World and Prime gaming because they told me to look at New World stuff anyway. I went and had a chat with some live human beings, unfortunately they don’t have the power to do anything and would just send me back to these moderators who don’t do their job properly.
Now I would like to send a formal complaint to these moderators, I can provide names if need be or whatever they “sign off as”. But where to do this? Apparently no where until one live support person said the community managers on the forums is where we can provide feedback on the game. Below is the log of the chat I had with the live support person, as you can tell I am quite frustrated on this matter but alas, community managers have an avenue to speak with the developers and hopefully rectify this issue. All I ask for is for a human person to look at this issue and tell me that yes, what my friend has done is cheating, breaking the code of conduct for what he has done,
Quest for 53.8 hours with his good friend. That friend with >2500 hours played, has 430,000g and can spare 21100 gold so that they can purchase a cosmetic costume so that their brand new friend who is ~lvl 43 or something can look good whilst questing. According to AGS, this is a permanent bannable offense due to their history of EXISTING penalties over the course of questing for 3 days from Luterra->Anikka.
Proof that this is the forum to lodge a formal complaint to the moderators. I would also like confirmation that what has occurred is a permanent bannable offense and destroys the integrity of the game, letting him get unfair advantage over other players.
To the community manager reading this, please could you escalate this issue to the developers so we can have proper appeals or have a statement that the above is indeed cheating and misuse of the code of conduct.
This means that nobody can send gold to anybody via mail or purchase skins off the auction house using gold. Could we please remove this functionality from the game so other people cannot accidentally be permanently banned for cheating.