Founder Pet missing

So I got on the game all excited to play and claimed a bunch of founders items, namely the pet. I opened the chest chose the color and everything. Of course I had no idea there was a pet quest I needed to do but yet I was still able to claim the pet. Now after doing the pet quest I don’t have the founder pet unlocked. It’s literally gone. from my inventory and pet inventory.
Imgur: The magic of the Internet Imgur: The magic of the Internet heres an imgur of pics for you to see what I mean.

Hello! @GhoulWasTaken

I hope you are doing great today!

I’m sorry for this issue that you are experiencing with the pet from the founder’s pack.

Can you provide me with the name of the character that you use to claim the reward and the server that you are on? So I can do some research on this situation that you are experiencing.

Sure no problem. My character name is Kasajin and im on Galatur NAE.

Thank you for the information provided.

In this case I will need you to get in contact with a representative from the live channels to report this issue as soon as possible.

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Have a great day! :waxing_crescent_moon: