Founders Pack and crystalline aura problem

I bought a brown starter pack. I was playing before the premiere - the aura was working properly. Now I don’t have an aura. I would probably find an answer in the forum, but I’m not going to waste any time on it. I purchased a Bronze Founder Pack to play the game and have other bonuses. Ultimately, trust in your company brought these results:

  1. I don’t have a few dollars in my bank account that you cheated me on
  2. I can’t play the game because on average waiting in a queue takes as much time as I can’t spend playing, let alone waiting in a queue
  3. I don’t have any bonuses on my account.

no greetings.