I claimed my 2nd platinum pack the other day. I used the mounts, pets (which now I have them duplicated because cannot delete at the time) and saved 2 northern lawmaker skins. ( I bought platinum, gold and silver)
Yesterday I was looking for my platinum avatar chest and wasn’t there. I only have the first one which haven’t used yet.
Contacted with game support and didn’t get a solution.
Can you help? @Roxx @stooh
Hello @mherygold
Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.
In this case I need to contact CS live channel, they will have to raise you a ticket in order the specialist team check your entitlements, if they find them and the rewards are not yet reflected on your account our dev team will join in and active them.
Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.
I hope this information granted has been provided you gives a great and helpful insight.
JWarlock 
