I fall under the second criteria (unlocked prior to the disabling, logged on multiple times between disabled and re-enabled). I have still yet to receive the compensation which it sounded like it was imminent yesterday being released.
When is it coming?
Can I go ahead and use my Punika pass on a character and still qualify or is that going to cause issues?
We are glad to have you here with us. I do apologize about the issue you are experiencing with the compensation, please take into account the following information:
In this case I do suggest you to wait and in the given case tomorrow you still don’t have the compensation let us know here or via customer service (e-mail) so we make an investigation. Here is the link:
Hope this information helps. See you in the lands of Arkesia