Freezing on loading screens and relocation

Hello,

I’ve been freezing a lot on loading screens recently and was wondering if there was a way to fix that. I have already verified my steam files. Also, I believe that one of my characters is stuck on Hypno’s Eyes Shionnè on the Mari server cause no matter how many times I restart Lost Ark I can’t seem to load in and was wondering if someone could relocate me. Thanks in advance for any help you can provide and any insights on the freezing problem.

Hello @Protag

It’s great to have you in our forums,

My apologies to hear that your char is stuck, let me take a look into this and relocate it for you.

EDIT: I moved your character back to Prideholme but please before you open the game let’s check the Steam files and let me know if it works.

Thanks for moving me! and when you say “check the Steam files” do you mean verify them?

Thanks for the reply @Protag ,

Yes, i was asked to Verify the game files.

Ok, I have verified my Lost Ark files let me know if there is anything else I need to provide. Thanks for the fast responses and help.

Thanks for verifying the files @Protag ,

As i have mentioned in the above post, i have already moved your character back to Prideholme.

you can check now & let me know if it works.

That has seemed to do the trick. Thanks for the help.

You’re more than welcome! @Protag

I’m glad to know that it works and if you need anything else please let me know!

Safe travels in Arkesia!