Freezing on loading screens and relocation

Game Support English Support
1

Hello,

I’ve been freezing a lot on loading screens recently and was wondering if there was a way to fix that. I have already verified my steam files. Also, I believe that one of my characters is stuck on Hypno’s Eyes Shionnè on the Mari server cause no matter how many times I restart Lost Ark I can’t seem to load in and was wondering if someone could relocate me. Thanks in advance for any help you can provide and any insights on the freezing problem.

2

Hello @Protag

It’s great to have you in our forums,

My apologies to hear that your char is stuck, let me take a look into this and relocate it for you.

EDIT: I moved your character back to Prideholme but please before you open the game let’s check the Steam files and let me know if it works.

3

Thanks for moving me! and when you say “check the Steam files” do you mean verify them?

4

Thanks for the reply @Protag ,

Yes, i was asked to Verify the game files.

5

Ok, I have verified my Lost Ark files let me know if there is anything else I need to provide. Thanks for the fast responses and help.

6

Thanks for verifying the files @Protag ,

As i have mentioned in the above post, i have already moved your character back to Prideholme.

you can check now & let me know if it works.

7

That has seemed to do the trick. Thanks for the help.

8

You’re more than welcome! @Protag

I’m glad to know that it works and if you need anything else please let me know!

Safe travels in Arkesia!