Galatur Account Issues

If you are experiencing issues with your account missing the main story quest or other missing things as a result of the downtime please submit a support ticket and provide your character name, explain you were on the Galatur server, and outline what is missing from your account. The team will verify the info and will try to help restoring the missing things.

Contact Us | Amazon Games

If an agent gives you a weird answer like directing you to the forums or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they could only make progress when the servers are live. So today’s launch downtime really held us back from resolving this for you. But fixing all of your accounts is a top priority for us and we’re going to be working very hard to resolve these issues for you and get you finding Ark pieces.

Thank you for your patience!

Unable to continue story after rollback
Quest is missing after Galatur server maintenance
What happened to Galatur, its gone?
Main story quest missing lakebar
Bronze founders edition chest lost during Galatur maintenance
Power Pass character without world quest ( Main )
I cant play my Main Story Quest
Don't have main quest after server crash last night
Missing World Quest - Travel Points
Main story quest missing
Game should not be released to the general public before the problems are resolved
Galatur no msq still
Missing Quest Line
Quest Missing on Galatur
Did they forget about Galatur?
Main Quest is missing
What’s the Status on the Galatur Main Quest Loss?
Galatur Main Quest Missing
Main Quest bugged at loghill triport registration
Missing Powerpass and founderpack server Galatur
Main questline gone after Galatur fix
Official Galatur Thread
Missing MSQ on Galatur
Galatur Fix Broke Main Quest
Lost cash shop purchase with Galatur server maintencance
Missing White Rabbit pet after Galatur rollback
Bought Vanquisher Pack about 7 hours ago. Haven't gotten it yet
Galatur MSQ Has anyone been fixed yet?
Galatur Main Story Questline is gone
Is Galatur's issue going to be fixed on this maintenance?
Main quest not showing up on Galatur after maintenance
Following rollback on Galatur, main story quest "Legends and Fairytales" cannot be completed
Unable to continue story after rollback
MSQ missing - Galatur server
Missing Quest (Galatur)
Mision principal no me aparece GALATUR
Stronghold bug after Galatur reset
4 hour hotfix? What about missing Main Quests?
Main Story Quest Bugged
I Have No Quests and Can't Get Any at Level 24
Let GALATUR Server Players Switch Servers and Reclaim Founder's Pack
Incompetence on another level
So, my main is bricked and my early access period essentially doesn't anything being done about Galatur?
Problem after maintenance (Galatur)
Main story quest missing
Galatur rollback, can't progess Main Quest
Refund Galatur Issues
After Galatur mainenance, my Stronghold introduction quests reset but are unable to be completed
MSQ Missing on Galatur
Main story quest missing?
Compensation for the 24+ hours lost on Galatur?
Missing main quest in galatur character
AGS don't care about EU at all
Purchased Platinum Founder's Pack on but didn't receive any items in the game!
Main story Quest gone Character cant progress
Cash shop item disappeared
Missing Title and Pet
Missing Founders Phoenix Plumes
Quest is missing after Galatur server maintenance
Zoning in Morai Ruins at the exact same time as Galatur server crashed
[BUGS] NA EAST: GALATUR - Main Quest Missing and Cards Not Equippable
Bugs galatur showdown serveur
Can we PLEASE get an update regarding lost quests?! Galatur
No msq galatur twitch drops
How many times is Galatur going to get screwed?
Main quest gone after Galatur back up
Galatur main quest loss still isn't fixed
Galatur Main Story Quest Still missing
Lost royal crystals after maintenance (Galatur)
I can log into Galatur but cannot connect to my character
I lost my main quest in galatur
Don't release F2P tomorrow! Fix your game! Galatur MSQ, Queue
Lost exp but retained quest completion after galatur maintenance
Lost blue quest tracking, could not progress
MSQ Missing on Galatur server
Galatur missing quest line - chat with Amazon
After Galatur Fix, No Main Quest Line
Galatur maintenance HELP!
Galatur server error