Game crash during Realm of Elementals story dungeon

My game has crashed around 3-4 times while doing the Realm of Elementals dungeon to progress the story in Rohendel on my alt. I have done it on my main with no issues in the past, so I don’t know what could be the issue here. The game crashes on random occasions during the dungeon, I think mainly when cutscenes are going to be played. Anyone else has experienced this and found a solution?

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Hello @Razwerd ! Wishing you a great day today in general.

I am really sorry to read that your game crashed.

We can try to run an check steam files.

1-Restart your computer and launch Steam.

2-Next, you can either right click the game in your Library, or click the gear icon from the game’s Library page on the far right.

3-From the drop down menu, select Properties.

4-Select the Local Files tab and click the Verify integrity of game files button.

Steam will verify the game’s files - this process may take several minutes.
Steam Support :: Verify Integrity of Game Files

You can also check*** if Windows is updated, you can use this tool.

As another option, you can run the windows file checker tool.

Please let us know if this helped you out

I verified the steam files and run the dungeon but I crashed again at another point in the dungeon. My windows are up to date.

Hello @Razwerd ! I really hope you are well today in general.

Does the issue persist?

No, I managed to finish the dungeon after the latest hotfix, could have fixed the issue idk. Thanks!