Hello,
My game crash mid-fight during Valtan HM. I am not certain what is the case of the crash, the game just closed. After the game crash, I was not able to log back in for a pretty long while and eventually when I did able to log on, I lost my entry. Please help me investigate and hopefully re-issue my entry chance. Thank you. This is US West Valtan, Char name Bllyherrington.
I guess to show the proof further. I only got 1 check when everyone got 2, but I can’t redo this fight anymore.
After looking through people who had similar experiences, it seems like the game knows very well who lost their entry chances, where the gate has no checks but entry chance is used. Why not just issue the re-entrance ticket for these players when you have the data in the backend? My guess is this prevents people from carrying others and only DC the last second. However, that could be easily fixed by mailing out rewards for people who DCed. Am I missing something here or this is simply ignored since you don’t make money from fixed problems?
Hello there @RickestRick, welcome!
I’m sorry to hear about this situation with your game, I know how frustrating this can be. Unfortunately we are unable to manually issue re-entry tickets, it’s all handled by the system.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Let me know if you have any other questions!
Thank you for the copy and paste respond. My question still stands, why would you take away re-entry chance from people, when the system clearly know they lost entry chances from the first place?
They still haven’t issued a re entry ticket for last weeks verified crash on US West after “looking into it” for so many days
The entry ticket/chance gets deducted from activities when you start the activity rather than at the end! 
If you wish to provide feedback regarding the system or the game you can do so here:
I was disconnected in the middle of the raid. after I came back (my team finished the raid already), somehow I lost my entry ticket and no compensated ticket in the mail.
I understand that decision, but when I buy something from Amazon that never showed up, doesn’t matter if it’s Amazon’s fault or UPS’s fault, I’d still get refund for such order, what makes a digital good different?
I understand your point and I encourage you to provide that feedback on the link I mentioned before!
Let me know if you have any other question!
